Planned Carrier Outage (Scheduled)
  • Priority - Critical
  • Affecting Other - KernWi-Fi
  • Dear KernW-Fi Customers,

    Our Main Carrier will be upgrading router software which will impact KernWi-Fi service. 

    Thursday 24th September 01:00 to 06:00 Thursday 24th of September AEST


    How will I be impacted?

    They will be upgrading their router and expected outage is up to 1 hour. 

    If you find any issues once the upgrade window is complete, please raise a ticket and our support staff will investigate at their first opportunity.

    Where can I track status?
    We will provide regular updates. If you have any issues or questions, please contact our customer support team by raising a ticket.


    We thank you for your patience and understanding in regards to this interruption and we look forward to continuing to provide our customers with a reliable, super-fast KernWi-Fi Service.


    Regards
    KernWi-Fi Team

  • Date - 24/09/2020 01:00 - 24/09/2020 00:06
  • Last Updated - 17/09/2020 12:05
Unexpected Network issue (Reported)
  • Priority - Critical
  • Affecting Other - KernWi-Fi
  • Dear Valued KernWi-Fi Customer,

    A  number of KernWi-Fi customers  may experience some intermittent network interruption to their service today due to a incident identified with our Carrier Provider.

    Engineers have identified an issued with theri devices which may cuase intermitent connectivity to some providers which includes KernWi-Fi.They are working on a resolution to this issue and will provide further updates to our Kern team. 

    We do apologise for any inconvenience caused by this unexpected interruption to service.

    We thank you for your patience and understanding in regards to this interruption and we look forward to continuing to provide our customers with a reliable, super-fast KernWi-Fi Service.

      

    If you do experience continued service difficulties, please contact our Support Department (08) 7100 5432

    Regards
    Kern Support

  • Date - 17/09/2020 07:38
  • Last Updated - 17/09/2020 09:42
SA Power Outage Notification - Hermitage (Scheduled)
  • Priority - Critical
  • Affecting Other - KernWi-Fi
  • Dear Valued KernWi-Fi Customer,

    SA Power Networks have scheduled a power outage at our Lower Hermitage Towers for Friday 4th from 09.00am - 4:00pm.

    This is affecting some customers in the following areas.

    Sampson Flat, Lower Hermitage, Inglewood and Upper Hermitage.


    KernWi-Fi customers in these areas may experience some interruptions to their service.

    We will have our Back Up Generators available and these will be in operation until power is restored.

    We do apologise for any inconvenience caused by this unexpected interruption to service.

    We thank you for your patience and understanding in regards to this interruption and we look forward to continuing to provide our customers with a reliable, super-fast KernWi-Fi Service.


    If you do experience some service difficulties after the service has been restored, 
    please contact our Support Department (08) 7100-5432.


    Kern Support

  • Date - 04/09/2020 09:00 - 04/09/2020 16:00
  • Last Updated - 26/08/2020 11:40