Service Class
What do the NBN Service Classes Mean for me?
Part of the nbn™ rollout involves identifying which nbn™ technology (service class) will be available at which address. Your service class is not always final, and may change during the rollout of the nbn™ as the technologies evolve.
Fibre to the Premise Service Class (FTTP)
Service Class
Ready to Order
Connection Time
Tech Required.
Service Class 0
No
N/A
N/A
Service Class 1
Yes
10-30 Days
Yes
Service Class 2
Yes
10-30 Days
Yes
Service Class 3
Yes
1-5 Days
No
Service Class 0 - This is a location that will be serviceable by fibre to the premises (FTTP). You won’t be able to activate the service just yet as the nbn™ are still running fibre between the pits. KernWi-Fi customers can pre-sign, but you will have to wait until the area is ready for service.
Service Class 1 - Is a location that is serviceable by fibre, however no exterior box or NTD (nbn™ box) on the inside have been installed. In other words, fibre has yet to be installed from the street or pit to the premises. You are able to order a service and an installation appointment can be made.
Service Class 2- The location is serviceable by fibre. The external devices have been installed, but no internal NTD’s are in place yet. The technician will soon come to complete the install and move you to service class 3.
Service Class 3 - The location is now serviceable by fibre. Both the external and internal devices have been installed. You can order a service and we can activate it within 1-5 business days.3.
NBN Fixed Wireless Service Class
Service Class
Ready to Order
Connection Time
Tech Required.
Service Class 4
No
N/A
N/A
Service Class 5
Yes
10-30 Days
Yes
Service Class 6
Yes
1-5 Days
No
Service Class 4 - The location is planned to be serviceable by fixed wireless, but the tower is not live yet. You cannot activate a service or get an installation scheduled, but KernWi-Fi customers can pre-sign. You will have to wait for nbn™ to announce the area is ready for service.
Service Class 5- The area is now serviceable by nbn™ fixed wireless, but there is no infrastructure in place. KernWi-Fi customers will need to contact us to book an appointment for the installation of the antenna and the NTD (nbn™ connection device).
Service Class 6- The antenna and the NTD are in place. Service can be ordered and will be active in a few days.
NBN Satellite Service Class
Service Class 7-9 - These are in regards to satellite services with nbn™.
Fibre to the Node/Building Service Class (FTTN/FTTB)
Service Class
Ready to Order
Connection Time
Tech Required.
Service Class 10
No
N/A
N/A
Service Class 11
Yes
10-30 Days
Yes
Service Class 12
Yes
10-30 Days
Yes – Field Only
Service Class 13
Yes
1-5 Days
No
Service Class 10- This location will be serviceable by Copper for FTTN/FTTB, but is not yet live as additional work is required to connect your service. Customers can pre-sign with us, but nbn™ are still in planning stages. You cannot activate a service or get an installation scheduled yet.
Service Class 11- This means the location is now nbn™ ready and a service can be ordered. (FTTN or FTTB) However, additional infrastructure work is required to connect your service.
Service Class 12- The area is now serviceable and a service can be ordered and an activation date can be made. The technician will not attend the home and will perform required work at the node.
Service Class 13- Your address is serviceable by copper (FTTN or FTTB). Connections do not require any technician appointment and activation will only take a few days.
Hybrid Fibre Coaxial Service Class (HFC)
Service Class
Ready to Order
Connection Time
Tech Required.
Service Class 20
No
N/A
N/A
Service Class 21
Yes
10-30 Days
Yes
Service Class 22
Yes
10-30 Days
Yes
Service Class 23
Yes
10-30 Days
Yes
Service Class 24
Yes
1-5 Days
No
Service Class 20-A premise that will be serviceable by the HFC network but is currently not available.
Service Class 21- A site that is serviceable by HFC but has no lead-in or NTD in place
Service Class 22- The premises, which is serviceable by HFC, has a lead-in, but no wall-plate/socket or NTD installed.
Service Class 23- HFC premises with a lead-in and wall-plate in place but no NTD installed.
Service Class 24- The property is now nbn™ ready with a lead in, wall-plate, and NTD installed. Service can now be ordered.
Hybrid Fibre Coaxial Service Class (HFC) (FTTC)
Service Class
Ready to Order
Connection Time
Tech Required.
Service Class 30
No
N/A
N/A
Service Class 31
Yes
10-30 Days
Yes
Service Class 32
Yes
10-30 Days
Yes
Service Class 33
Yes
10-30 Days
Yes
Service Class 34
Yes
1-5 Days
No
Service Class 30- This area will be serviceable by Fibre to the Curb (FTTC) but is not available as yet.
Service Class 31- The premises are serviceable by FTTC, but does not have a copper lead-in yet.
Service Class 32- Your address is serviceable by FTTC, has a lead in but is not yet connected to DPU. An NBN ™ Connection Device (DCD) is required.
Service Class 33- Premises connected to FTTC is now connected, but an NCD (nbn™ device) is still required.
Service Class 34- The premises are now fully connected to the FTTC network. Activation can take a few business days.
What are the possible types of NBN connection, and what do all those acronyms mean?
- Fibre to the premises (FTTP)*: This is currently considered the best option as there is an entire cable dedicated to each home meaning it has the fastest connection and potential for expansion. Note: FTTP will still work during a power outage as well, as long as you have an NBN backup battery installed.
- Fibre to the node (FTTN): This is cheaper and faster to install than FTTP but it is installed at a midpoint between homes, rather than direct to the home, and uses existing copper telephone cables to make up the rest of the distance, with more potential for lag.
- Fibre to the distribution point (FTTdp): This is like a mix of the two previous options with a fibre running underground, which then connects to each premises at the closest possible distribution point of existing copper cable.
- Fibre to the Basement (FTTB) is similar to the FTTb but affixed to the basement of an apartment building with individual cables to each apartment.
- Fixed wireless (FW): This uses ground-based stations to connect rural areas to NBN using the same tech as existing 4Q networks.
- Hybrid fibre-coaxial (HFC): This is where the cable network can be used to make the NBN network connection, known for its slow upload speeds, especially during busy times.
- NBN satellite: This has the worst latency due to distance but allows rural and regional areas to get signal where there isn’t FW.
- Fibre to the curb (FTTC): This is the newest technology using optical fibre cable that connects to the curb of each premise, replacing the old telephone network. This would give the highest bandwidth and is currently being built in some locations, however it is the most expensive.
References:
DPU- Distribution Point Unit – this box sits in the pit or power pole outside a property for FTTC connections.
NCD- Network Connection Device – this is a box installed inside a property for FTTC connections.
PCD- Premises Connection Device – this is a box installed on the outside of a property for HFC or FTTP connections.
NTD- Network Termination Device – this is installed inside the property for HFC or FTTP connections.
HFC- Hybrid Coaxial Cable – this is the existing cable network that is used to deliver cable TV t some homes in Australia.